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Conditions d'utilisation
Conditions générales
Politique de confidentialité
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CONTACT US
+1 819 993 6649 (Canada)

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TERMS OF USE
Terms of use

We use normal security measures. The Internet is not 100% sure. We cannot promise that your use of our site will be completely safe. We encourage you to use caution while using the Internet.


If you click on a link to a third party site, you will end up with a site that we do not control. Read carefully the privacy policy of the other site. We are not responsible for third party sites.


The content of this site, like graphics, photographs, images, screenshots, texts, files to download digitally, trademarks, logos, product names and programs, and the compilation of each of them, belongs to ROSAROCK.

TERMS AND CONDITIONS
Terms and conditions

Each piece must be paid completely before sending.

The customer acknowledges the conditions and terms after having read them.
From the moment an order is placed, the customer accepts all conditions proposed by the seller.


Jewelry insurance

Compulsory insurance in case of loss, if the customer does not want insurance, this is at his own risk and peril and the seller is not liable in case of loss.


Guarantee

Our jewelry has a 1-year warranty on any manufacturing defect. In case of a default, the manufacturer will repair it at his cost, but the transport is not included. Transport applies only to the jewels.) If the jewelry has been broken or lost, by negligence or abuse, and the stones lost, the guarantee becomes void.


Return policy

No return.


Exchange Policy

No exchange.


Cancellation Policy

If the payment has been settled there are no cancellation.


Modification Policy of a jewel

We make the modification of some jewellery in our workshops and there is an extra charge for the customer.


Certificate of authenticity

All high-end jewelry is accompanied by a certificate of authenticity, provided by a certified gemologist independent of our workshop.


Methods of sending

Currently, ROSAROCK is shipping from Canada with the carrier FEDEX. Orders that are already being sent cannot be edited. In case of loss or theft of the package, as a result of a problem with the carrier, it is important to open an investigation with the transport company. Following a problem with the carrier, the seller has no liability to the carrier or the buyer.


Application of taxes

ROSAROCK charges the sale taxes based on the tax rate applicable in Canada. For all shipments outside Canada, the consignee is responsible for customs and local taxes.

You are responsible for checking local laws. Transport costs and taxes are the responsibility of the buyer.


Payment methods

We use secure PayPal payment, credit cards and debit. Payments made through the PayPal site are subject to the terms and conditions established by Paypal. The following credit cards are accepted: Visa, Master Card and Debit Card.

PRIVACY POLICY
Privacy policy

We collect contact information, phone number and your mailing address if you make a purchase, we may contact you by phone or email about your purchase.

LEGAL NOTICE
Legal notice

We also keep information, as the law requires. For security purposes we may use the information to protect our company, our customers and our website.

We will disclose your information if we believe it is necessary to do so, to comply with the law or protect us. For example, we will share information to respond to a court order or subpoena. We could give the information, if a government agency or an investigative agency asks us. We may disclose information if we investigate a case of potential fraud.

ABOUT US

About us


The art of jewelry has been one of the greatest passions we have discovered over the years, we work with gold of different carats. In addition to jewelery, we are nature lovers, for this reason we join these two forces to create inspiring and exclusive jewelery with high quality gemstones certified by a certified gemologist independent of our workshop.


Our creations start by the stones we use, they are diamonds, sapphires, rubies, emeralds, opals, pearls and other objects of nature.


Each jewel is carefully worked by its shape and its material. We seek the soul of each piece to give it a meaning according to our inspiration and consequently to reach a spectacular final result.


Rock Dubois was born in Quebec, Canada. He began his jewellery career in 1983 because he was passionate about jewellery, goldsmiths. Over time, he became an expert in gemology and diamonds, welding and micro welding gold and silver.


In 1988, what was a passion became his professional work, creating, modifying and repairing gold and silver jewels. It was at that time that the jewellery store was born with the name Goldorock. It is open now in downtown Coaticook, Quebec, Canada.


In 1996 the jewels became much more refined, thanks to the special requests of customers who gave him new experiences and sometimes big challenges.


He has worked as a jewellery manufacturer in Canada and the United States, at the same time he has participated in several exhibitions in Quebec.


In 2001, he began to create prestigious jewels of high quality with different carats of gold. The jewels were set with precious stones, mother-of-pearl, ivory end other materials coming from nature.


Rosa Aguirre was born in San Salvador, El Salvador. She graduated in Sciences Education, worked at the Professional Center for Women, as an assistant coordinator of various workshops such as painting, music, and theater. It was an inspiring place to love Arts.


She arrived in Quebec in 1994 and volunteered at schools and nursing homes. She participated in several expositions and is a member of an artist group.


In 2007 Rosa opened a small boutique in downtown Coaticook, Quebec, Canada where her creations were crafted jewelry, crocheted copper wire sculptures, acrylic and encaustic paintings, etc.


The shop was a showcase to expose her passion and creativity, but in January 2014 it closed because of a fire.


In 2014 Rock and Rosa started a new adventure because they have the same passion. Now married they joined forces to create jewelry with quality materials and each piece is made with care and good taste. You can see their jewels and art online at ROSAROCK.


It will be a pleasure to serve you!


You can contact us at: info@rosarock.net

Rosa & Rock